Important Information During Your Stay Due to Covid-19

During these rapidly changing times regarding Covid-19, as most are aware, social distancing has been recommended and, in some cases, enforced around the globe by numerous health agencies and governments in order to limit and prevent the spread of the coronavirus.

There is overwhelming information out there on Covid-19. We recommend visiting some of the following sites for accurate and up to date information:

Government of Canada Updates

World Health Organization

Public Health Agency of Canada

Canada Border Services Agency

Canadian Transportation Agency


Government of Canada: COVID-19: Travel, testing, quarantine and borders

Over the past few weeks, everyone at Reliant Worldwide has been coming together to support our clients, guests and all those we work with. Covid-19 has impacted so many and there are particular challenges within the furnished housing industry. We want to ensure that our clients and guests have the information and resources they need to adjust and minimize these challenges.

To help reduce the spread of Covid-19, all of those we work with have implemented physical distancing thru various changes which include but not limited to temporary suspension of housekeeping services, enhanced cleaning between stays, alternative key arrangements and more! We are continuously following and remaining as up to date as possible on any new changes that may affect those we are assisting during their travel, arrival and stay so that we can provide information, recommendations and dedicated assistance.

The overwhelming majority of our clients and guests have shown patience and kindness towards these changes as everyone adapts to this new and difficult situation. We wish you and everyone the utmost in safety and health during these challenging times and look forward to supporting you during your stay!

Your Reliant Worldwide Team

Please review the following prior to arrival:

As provincial governments may have specific requirements, we recommend that you review the pertinent link below for the province you will be arriving to. Some provinces have their own strict isolation/quarantine requirements.

Confused regarding self isolation vs quarantine and who is required to do what? This link provides a complete overview by the Government of Canada : Self Isolation VS Quarantine

Here are some resourceful links for provincial/territory updates regarding travel and self isolation requirements:

Key pickup at security desk, lockbox or alternative arrangements will be made to avoid meet and greets whenever possible. This will ensure social distancing as much as possible. Specific details will be provided in your reservation confirmation.

Some properties are requesting registration forms and a copy of photo ID to be provided electronically prior to arrival to avoid direct contact with management onsite for those properties that require this information upon arrival.

Any specific forms or details required will be noted by your Corporate Housing Specialist at time of booking.

As a means of honouring this recommendation and for the health and safety of all guests, staff members and the community, most properties have temporarily suspended housekeeping service and are limiting or restricting access to common building amenities and facilities in an effort to reduce contact between people and slow the spread of the virus.

In lieu of housekeeping, management may request a quick inspection of your suite. In those instances, we will notify you prior to ensure proper notice. We apologize for any inconvenience and appreciate your understanding.

For those that are required to self isolate/quarantine upon arrival for 14 days, one of the main challenges is obtaining groceries and/or essential items. Some properties are providing an initial package prior to arrival.

However, we recommend guests are able to arrange grocery delivery thru online ordering with major grocery stores to help keep management employees and guests from further risk by allowing them to avoid extra trips to the grocery stores. Many online grocery order calendars are backing up, so we would recommend ordering what you need in advance of arrival to ensure a delivery date that works for you.

Based on the guidance of Provincial and Federal governments, everyone is being asked to keep a minimum of 6 feet between persons as part of social distancing.

Condominium and apartment management is asking all residence to wait for the next elevator if it is occupied. If another residence enters, please keep as much distance apart as possible.

Although this may be an inconvenience, it will maintain the social distancing requirements and help with the health and safety of everyone. Thank you for your cooperation in advance during these unprecedented times.

To help reduce the spread of Covid-19, properties have temporarily restricted access or closed all onsite building amenities such as fitness, pool, meeting rooms, specific common areas, etc.