Phone: 647.477.5369 Toll Free: 888.477.1110
Guest Services Guide
Building Relationships...One Suite At A Time! Thank You For Being Our Guest!
Guest Services
Need assistance during your stay? Use our guest services request form to promptly reach a member of our team!
Extend My Stay
Need to stay longer? Extend your stay with our convenient Extension Request Form.
Notice to Vacate
Ready to confirm your departure date? Let us know we will provide your detailed move out instructions.
Guest Information Guide
- Personal Content Insurance
- Non Smoking Policy
- Pet Policy
- Damages
- Housekeeping Service
- Mail Delivery/Parcels
- Moving Out
Many guests are not aware that their personal belongings are not covered under a unit owner’s or Reliant Worldwide’s liability and/or content insurance. If you have home insurance we highly recommend you contact your insurance agent to confirm any coverage for your personal items while travelling. Alternatively if you do not have home insurance, we suggest arranging temporary coverage.
All Suites Are Non Smoking
All suites are non-smoking and scent free due to the increased risk of fire, maintenance costs and known health effects of exposure to second hand smoke! Smoking violations can be costly. As outlined in the reservation terms and agreement, smoking is strictly prohibited. Many properties do not permit smoking on balconies, near entrances or exterior common areas.
A minimum fee of $500.00 will be charged upon any assessment of smoking in prohibited areas. Fees can range from fumigation costs, repainting of the unit interior, condo and/or management fines, etc. In violation of the non-smoking policy can result in immediate eviction without notice or refund.
Prohibited: Smoking or burning materials of any kind including but not limited to cigarettes, cigars or tobacco of any kind, e-cigarettes, scented oils, candles, illegal substances, etc.
Travelling With A Pet?
We know that your pet(s) are important! Due to strict regulations only select suites and properties are pet friendly. As introducing any pet into a suite requires pre-approval, please ensure you have obtained written consent from your Reliant Worldwide Team Member.
A non-refundable pet sanitation fee, as well as a signed Pet Agreement, is required for any length of stay and is due PRIOR TO CHECK-IN. This fee is required for extensive sanitizing and cleaning performed upon departure. In order to maintain the property’s standards, please be advised that additional charges may be necessary.
Guests are responsible for any damages caused by the pet(s) to the suite and/or contents or building, including furniture and flooring. Any costs associated with the repair of such damages are NOT included in the pet sanitation fee and will be assessed, billed, and paid for separately upon departure.
Damages & Missing Items
We have every confidence that guests are mindful of ensuring upkeep of their suite. Although a rare occurrence, damages can occur and are very costly to guests and management due to the administrative time required to assess and arrange repairs or replacements, down time of the unit and other costs involved. We would greatly appreciate your efforts in ensuring the suite is maintained to the highest level of standards during your stay.
As each suite is inspected upon departure to ensure the suite is fully prepared for the next guest should you have any concerns regarding the suite condition upon arrival, please let us know as soon as possible to allow us the opportunity to address and/or to ensure no personal responsibility on your part for any assessment completed upon your move-out.
Should there be any damages or missing items assessed during your stay or upon departure, we will notify you immediately. Photos may be taken upon assessment and further access to your suite may be required. We will provide notice of access. We ensure any replacement costs or damage repair charges are a fair and accurate assessment.
Housekeeping Overview
As a valued guest, we would like to thank you for choosing Reliant Worldwide for your furnished accommodations. Every property strives to ensure that each suite is maintained to the utmost satisfaction and quality.
As each suite is inspected upon departure to ensure the suite is fully prepared for the next guest should you have any concerns regarding the suite condition upon arrival, please let us know as soon as possible to allow us the opportunity to address and/or to ensure no personal responsibility on your part for any assessment completed upon your move-out.
Your fully furnished accommodation includes complimentary housekeeping. Each housekeeper is allocated a sufficient amount of time to complete the required housekeeping tasks to refresh your suite. To allow for the most efficient and thorough cleaning, we ask for your assistance by ensuring:
- All garbage/recycling is disposed of on a regular basis in the designated areas of the property
- Your personal items and clothing are stored away prior to housekeeping
- Dishes are washed or placed in the dishwasher (if applicable)
- Floors, counters and surfaces are clear of personal items
Please note the housekeeper(s) is not responsible for garbage disposal, recycling or personal dishes/laundry. Should extra cleaning of your suite be required and/or charges apply due to damages or broken/missing items, we will notify you as soon as possible.
We have every confidence that guests are mindful of ensuring upkeep of their suite. Although a rare occurrence, damages can occur and are very costly to guests and management due to the administrative time required to assess and arrange repairs or replacements, down time of the unit and other costs involved. We would greatly appreciate your efforts in ensuring the suite is maintained to the highest level of standards during your stay.
Should you have any questions or concerns regarding housekeeping, please contact Guest Services at guestservices@reliantworldwide.com and a member of our team will be happy to assist.
Mail & Parcel Deliveries
Mail boxes in condominiums and apartment buildings is normally located off of the main entrance foyer. You will have a mailbox key provided to you upon arrival.
If your residence has a 24 security desk or concierge, they will accept parcels addressed to registered guests/tenants. If not provided a parcel delivery form prior to arrival, please ensure to register with the front desk to provide authorization for them to accept parcels on your behalf.
If you have mail delivery during your stay, please ensure to update your new address with Canada Post upon departure. We recommend also arranging mail forwarding as no access to the mailbox is available after move out.
Important Information Regarding Your Move Out
We kindly ask that your suite is left in the same condition as upon arrival as any excessive garbage removal or cleaning may incur applicable charges.
HOUSEKEEPING
Please note that if your regular housekeeping service falls within the week of your departure it will be converted to the full move out cleaning.
GARBAGE REMOVAL
Please remove all garbage from suite upon departure and dispose of in the designated areas to avoid any garbage removal charges.
APPLIANCES/LIGHTS
Please ensure all appliances and lights are turned off and the thermostat is set to a standard room temperature.
FOOD/DISHES
Remove all food and personal items from cupboards, refrigerator and freezer. Rinse dirty dishes to remove dried foods. Wash dishes by hand or by using the dishwasher. Please do not leave the dishwasher running unattended.
PERSONAL ITEMS
Please remove all personal items and belongings. Unfortunately we are not responsible for any items left in the suite upon departure.
VOICEMAIL
If your suite included voice mail, please remove all personal messages from the mailbox and ensure that the password to access the system is the code provided to you upon arrival.
Please remove all mail items from your mail box upon departure. As property management is not responsible for personal mail delivered to your suite after your set departure date, please ensure you have arranged mail forwarding with Canada Post.
Review the benefits of tenant insurance to ensure you are covered! Coverage for personal belongings, liability & damages! Giving you peace of mind and protection against unforeseen costs!